Confidence test

I had an interesting little conflict today: I’ve been looking around for a while now for a Nikon 50mm f/1.4D AF Nikkor lens. I really like this lens & I’m ready to buy. I’ve been searching the web for a local shop that has one in stock.

I found one yesterday at this site: Topfoto.be. It seems they have one in stock & the price is very sharp. But I’m having serious doubts about this site. I’m not at all confident that this purchase will be a success.

Why?

Well, for starters take a close look at that frontpage: it says: “Welcome to bvba Geheugenkaart” but in the URL-bar of my browser it says: “http://www.topfoto.be/”. Furthermore: you’re looking at an “Untitled Document”.

And it gets worse once you’re inside. This whole operation does not look professional.
Now I’m wondering why I don’t have any confidence at all in this webshop? Is it purely a question of the look and feel, the design of this site. Is it the lack of attention to detail?

What factors are important to you to have confidence in a webshop?

5 thoughts on “Confidence test”

  1. I know someone who knows someone (ehrm, well yes, that doesn’t sound too good, does it?) who bought some gear there, and apparently they’re ok. I’ve tried to buy a digital camera there, but it was no longer in stock in the configuration I wanted. Sometimes the site isn’t updated, so you should always check by mailing or phoning them first.

    But the prices are always good, that’s a fact.

    But hey, check http://www.fotokonijnenberg.nl: 50 mm 1.4: 269 ? How about that?

    They charge 25 ? for shipping however (don’t know what’s the policy at geheugenkaart). I’ve ordered there, an the service is super.

    Your choise… 🙂

  2. Well, SPh, in the end I did contact them via mail & everything seems ok.

    My problem with their site & shop persists: it does not give a great deal of confidence… I was just thinking about what it is about an online shop that gives a first-time visitor enough “confidence” to place an order…

  3. geheugenkaart.be is zéér goed. Scherpe prijs, goede transactie en snel geleverd. I recommend it.

    Bij de hollanders kan je ook eens http://www.cornevaniperen.nl/ bekijken om de prijs te vergelijken.

    Als je eens mailt of telefoneert naar de belgische winkels, vind je vaak betere prijzen. Jammer dat ze daar niet on-line adverteren.

  4. True, the site doesn’t look professional at all.

    Usuallly I ask different people (in real life, if possible) if they have any experience with a certain webshop. That’s the only opinion I trust.

    The simple fact that the site looks ok, just isn’t enough for me.

    But then again, dropping the ugly font and colors they’re using, wouldn’t harm anyone… 🙂

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